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Hi folks- We have received a number of calls on this issue; apparently it affects orders that were fulfilled starting 03/08. It has taken us a few days to find a resolution, and here it is, hot off the presses! Oct 29, 2017Â The serial number is from the original CD packaging but starts with 'APROW1' and the useless chat support wasted an hour of my time only to tell me that it's invalid because it's not a 24-digit serial number.
Learn why you might get a message noting that the serial number is invalid or has been revoked, and how to fix this issue.
If you have received a message similar to the ones displayed below when trying to install your product, stating the serial number you are using is invalid, or has been revoked, it is because the serial number you are attempting to use has been blocked by Adobe.
Adobe blocks serial numbers that are known to have not been issued by Adobe, or are known to have been used fraudulently by unauthorized sellers to produce counterfeit software. Unfortunately, you may only know the serial number has been blocked for this reason when re-activating or reinstalling Adobe software.
What should I do if the serial number is blocked?
Do the following if you receive the 'Invalid serial number' or 'Revoked serial number' message:
- Check that you are using the correct serial number for your product installation. See Find your serial number.Note:A serial number has only 24 numbers. Here is an example of the serial number format: 8721-0892-0867-4459-9223-2874.
- If the serial number associated with the software is blocked, find information on this page to quickly resolve the issue.
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Error 'Invalid Serial Number' when you try to install Acrobat (6.0, 7.0, or 3D on Windows)
Issue
When you try to install Adobe Acrobat, the installer returns the error 'Invalid Serial Number' and quits.
Solutions
Do one or more of the following solutions:
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Solution 1: Reenter the serial number.
Start the installer and use the number keys at the top of your keyboard (not the keypad on the side of your keyboard) to reenter the serial number exactly as it appears on the title page of the user guide, registration card, or CD-ROM holder included with the application. Make sure to use upper and lower case as they appear in the serial number, and do not insert any spaces.
Solution 2: Make sure that your serial number matches the product version.
Contact Adobe Customer Services at 1-800-833-6687 to make sure that you have a standard serial number for Acrobat 6.0 , Acrobat 7.0 Standard , Acrobat 7.0 Professional, or Acrobat 3D.
Alternately, you can open the CD_Info.txt file on x:Customer Support (where x: is the drive letter for your CD-ROM drive) to determine what disk you have. For Example,
Acrobat 7.0 Professional Volume (AOO):
CD Part Number: 90054604; 90054607
CD Description: Adobe Acrobat 7.0 Professional Windows English License
CD Build Date: Tue Dec 14 06:21:05 2004
Acrobat 7.0 Professional Retail:
CD Part Number: 90054595CD Description: Adobe Acrobat 7.0 Professional Windows English Retail CD Build Date: Tue Dec 14 06:13:09 2004
Acrobat 7.0 Standard Retail:
CD Part Number: 90054885
CD Description: Adobe Acrobat 7.0 Standard Windows English Retail
CD Build Date: Tue Dec 14 05:45:19 2004
Acrobat 3D Retail:
CD Part Number: 90068555
CD Description: Adobe Acrobat 3D (Version 7.0.7) Windows English/French/German Retail
CD Build Date: Fri Jan 20 19:15:48 2006
Solution 3: Install Acrobat in a simplified mode.
Device drivers and software that load automatically with Windows (for example, screen savers, virus-protection utilities) can conflict with the Acrobat installer. To prevent conflict, reinstall Acrobat while Windows is in a simplified mode, which disables some nonstandard device drivers.
To install Acrobat in a simplified mode on Windows XP:
1. Insert the Acrobat CD into the CD-ROM drive.
2. Copy the Acrobat 6 or Acrobat 7 folder from the Acrobat CD to the desktop.
3. Disable startup items and restart Windows:
a. Choose Start > Run.
b. Type msconfig in the Open text box, and then press Enter.
c. Click the Services tab, click Hide All Microsoft Services, and then click Disable All.
d. Click the Startup tab, click Disable All, and then click OK.
e. In the System Configuration dialog box, click Restart.
f. In the Desktop dialog box, click OK to start Windows.
4. Start the Acrobat installer in the Acrobat 6 or Acrobat 7 folder, and then follow the on-screen instructions.
To install Acrobat in a simplified mode on Windows 98 (Acrobat 6.0 only):
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1. Insert the Acrobat CD into the CD-ROM drive.
2. Copy the Acrobat 6 folder from the Acrobat CD to the desktop.
3. Disable startup items:
a. Choose Start > Run.
b. Type msconfig in the Open text box, and then click OK.
c. Click the General tab to start the System Configuration Utility.
d. Select Diagnostic Startup - Interactively Load Device Drivers And Software, and then click Apply.
e. Click OK, and then click Yes in the Systems Settings Change dialog box to restart Windows in Safe mode.
4. Select option 3, Safe Mode, from the Microsoft Windows 98 Startup Menu, and then press Enter.
5. Start the Acrobat installer in the Acrobat 6 folder, and then follow the on-screen instructions.
Solution 4: Make sure that only one Acrobat installation is running.
Make sure that only one session of setup.exe is running by checking the taskbar for multiple installer icons. If more than one installation session is running, close all open sessions, restart the computer, and reinstall Acrobat.
Solution 5: Delete temporary files.
Temporary files remaining from a previous installation of Acrobat or another application might cause a conflict with the Acrobat installer. These files are not needed after installation, so you can safely remove them. You may need to make hidden files visible for this procedure.
To show hidden files, hidden folders, and all file name extensions in Windows Explorer:
1. In Windows Explorer, choose Tools > Folder Options.
2. Click the View tab in the Options dialog box.
3. Select Show Hidden Files And Folders.
4. Deselect Hide File Extensions For Known File Types.
5. Click OK.
To remove temporary files:
1. Choose Start > Run.
2. Type %tmp% in the Open text box, and then press Enter.
3. Delete all of the files in this folder.
Solution 6: Create a new administrator profile and install Acrobat. (Windows 2000 and XP only)
Note: If you are a member of a domain, log into the domain as a different user, and then install Acrobat.
1. Choose Start > Run, type lusrmgr.msc in the Open text box, and click OK.
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2. Select the Users folder in the right pane, and then choose Action > New User.
3. In the New User dialog box, type Administrator in the Description field, complete the remaining fields, and then click Close.
4. Right-click the newly created user and select Properties.
5. Select the Member Of tab and click the Add button.
6. Type Administrators in the 'Enter the object names to select' field, and click OK.
7. Click OK to close the User Properties window.
Note: If creating a new user profile solves this problem, you may have a corrupt user profile. Refer to the Microsoft Knowledge Base article on migrating corrupted user profiles to new user profiles on the Microsoft website at http://support.microsoft.com/kb/811151/en-us . This information is provided as a courtesy only. Adobe Technical Support does not support migrating corrupted user profiles to new user profiles. For more information or help with this process contact your system manufacturer or Microsoft Corporation.
Solution 7: Install Acrobat from the command line.
To install Acrobat from the command line:
1. Choose Start > Run.
2. In the Open text box, type the following command line, where x is the drive letter for your CD-ROM drive:
-- For Adobe Acrobat 7 Standard:
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msiexec /i 'x:Adobe Acrobat 7.0 StandardAcrostan.msi' /qb ISX_SERIALNUMBER= [serial number, including dashes]
-- For Adobe Acrobat 7 Professional:
msiexec /i 'x:Adobe Acrobat 7.0 ProfessionalAcropro.msi' /qb ISX_SERIALNUMBER= [serial number, including dashes]
-- For Adobe Acrobat 3D:
msiexec /i 'x:Adobe Acrobat 3DAcro3D.msi' /qb ISX_SERIALNUMBER= [serial number, including dashes]
Solution 8: Remove any installations in progress.
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.
1. Choose Start > Run.
2. In the Open text box, type regedit , and click OK.
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3. Open the key HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionInstaller
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4. Delete the Inprogress key.
Background information
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When you install Acrobat, you may encounter conflicts due to an incorrect serial number, previous incomplete installations, corrupted user profiles, or startup items that prevent Acrobat from installing. Eliminating these conflicts enables Acrobat to install correctly.
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